Virtual Assistant Update

C and M Companies Virtual Administrative Assistant Service Update

Business-Class Networking Hardware Upgrades Required

Reno, Nevada July 8, 2025

I want to inform you of a delay in rolling out this new C and M service feature. I was hoping to get it off the ground by the end of June but networking limitations with our current hardware setup became apparent. So, back to the drawing board. I’m looking at purchasing business level router/gateway and WIFI Access Point (AP).

So this leaves me the rest of July to make the purchase decision and provision the new hardware. I’m in the learning and discovery process. I have a dangerous-level knowledge of networking so I’m hitting the books to get up to speed. Therefore I’m pushing the preliminary start date to the middle of August, 2025.

VOIP Phone Service Needs More Internet Power

I will be using VOIP phone service to provide the answering service portion of this service plan. To make sure that we can handle all of your calls coming in from prospective clients as well as your current clients must go unimpeded. I’ve go it covered and will makes sure all calls are smoothly handled through our new system. So you can concentrate on other important daily tasks. And not have to worry about potential client calls getting missed, appointments missed, or forgetting to follow up with a prospect.

What Is Virtual Administrative Services?

Core Features of Our Virtual Administrative Services:

1. 📞 Business Phone Answering

Live, professional call answering during business hours with custom greetings and message forwarding.

2. 📅 Appointment Setting & Calendar Management

We’ll manage your schedule, book appointments, and send reminders so you never miss a meeting or job.

3. 🧾 Estimate Submittal

We can send out estimates to your clients on your behalf, ensuring timely and professional communication.

4. 📲 Follow-Up Calls

Need to check in with a client or follow up on a quote? We’ll handle that for you, keeping your pipeline moving.

5. 🌙 24-Hour Virtual Receptionist

Around-the-clock call handling with voicemail capture and next-day follow-up, so your business is always “open.”

6. 📤 Message Routing & Call Screening

We’ll make sure the right messages get to the right people—fast.

7. 📧 Voicemail-to-Email Transcription

Get your voicemails delivered to your inbox for easy access and quick response.

Note: There will be other Admin services added as the needs arise. Your feedback is important to us so if you have any ideas for this service, please let me know.

🌐 Why Business-Class Networking Matters

🚀 Consistent Performance

Business-grade equipment is designed to handle more activity without slowing down. This means:

• No dropped calls
• Faster response times
• Reliable service, even during busy hours

🔐 Stronger Protection

Keeping your information safe is a top priority. This new setup includes better tools to:

• Keep data private
• Prevent unauthorized access
• Ensure secure communication

🔒 Private, Secure Connections (VPN)

One key feature we’re adding is a VPN, or Virtual Private Network. In simple terms:

• It creates a private, secure connection between our team and our systems—even when working remotely.
• It’s like having a secure tunnel that protects your information from being seen or intercepted.
• This helps us safely access client records, call logs, and other sensitive tools—no matter where we are.

📞 Clearer Phone Calls

Our phone answering service depends on internet-based calling. With the new system, we can:

• Prioritize call quality
• Avoid delays or dropped audio
• Ensure every call sounds professional

📡 Ready for Growth

This upgrade also prepares us for the future. It allows us to:

• Add more team members and services without slowing down
• Expand coverage as we grow
• Stay online even if one internet connection goes down

💬 Call for Feedback and Beta Testers

As we move closer to launching our Virtual Administrative Services, we’d love to invite a few of our current clients to be part of the early access group.
If you’re interested in:

• Getting a first look at our new phone answering and admin support features,
• Helping us fine-tune the experience before the full rollout,
• And receiving a special thank-you for your time and feedback…

We’d love to hear from you!
Whether you’re curious, excited, or have suggestions—we’re all ears. Your input will help shape a service that truly supports your business.
📧 To join the beta group or share your thoughts, just reply to this post, send us an email, or give us a call. We’ll follow up with next steps.

P.S. Attention Nevada Employers … Click for the latest updates to the Nevada NEST Program article.